Community Guidelines

Shop-Rate.com (“Website”), operated by Shop Rate Solutions LLC, exists to help automotive technicians share honest, first-hand experiences about the shops they work for. These Community Guidelines explain how we expect everyone to behave here. They work alongside our Terms of Service, Review Guidelines, and Flagging & Moderation Policy.

By creating an account or submitting content, you agree to follow these Guidelines. Violations may result in content removal, account restrictions, suspension, or permanent termination.

1. Be Honest

Post only about workplaces you have genuine, first-hand experience with. Do not fabricate experiences, exaggerate events, or submit content on behalf of someone else. Reviews are published anonymously, but that anonymity is not a license to mislead other technicians.

2. Be Respectful

Critique the workplace, not the person. The following are not permitted:

• Threats or intimidation
• Harassment or bullying
• Hate speech or discriminatory remarks
• Targeted personal attacks against individuals

3. Protect Privacy

Do not share private information about coworkers, managers, owners, or customers, including home addresses, personal phone numbers, private email addresses, financial details, or other sensitive personal data.

4. Keep It Genuine — No Manipulation

Do not attempt to distort ratings or rankings through:

• Fake or duplicate accounts
• Fake or coordinated reviews
• Undisclosed paid or incentivized reviews
• Reviews posted despite a conflict of interest

Shop owners and their representatives may not post reviews about their own business, offer incentives for positive reviews, or attempt to identify anonymous reviewers.

5. No Spam or Advertising

Do not use the Website to promote unrelated businesses, advertise products or services, or post repetitive content.

6. No Illegal Activity

Do not use Shop-Rate.com to promote, facilitate, or describe unlawful activity.

7. Reporting Violations

If you see content that violates these Guidelines, use the “Report” option on any review, or email shopratesupport@gmail.com. Reports are reviewed by our moderation team in line with our Flagging & Moderation Policy. We do not remove content simply because a business disagrees with a review.

8. Enforcement

We review reported content and may take action at our discretion, including:

• Removing content that violates these Guidelines
• Restricting or suspending accounts
• Permanently terminating repeat or serious offenders

Enforcement decisions are made by Shop Rate Solutions LLC and consider the context and severity of each violation.

9. Updates

We may update these Community Guidelines as the platform and community evolve. Continued use of the Website after changes take effect constitutes acceptance of the revised Guidelines.

10. Contact

Questions about these Guidelines can be sent to shopratesupport@gmail.com.